I've been sitting here trying to think how this could be a scam, and I don't think it can be. Verizon Wireless just called me, offering a plan review. I was skeptical, but figured I might as well listen. He told me that they could drop 150 minutes from each phone on our plan, and save us $10 a month. We don't use all our minutes, so that was fine. It doesn't renew our contract, it doesn't give us fewer text messages, it doesn't change anything. Just fewer minutes, cheaper plan.
And the guy was obviously from Verizon, because he knew what my plan was, could see my usage, and didn't ask me for any information.
Has this happened to anyone else? I think I'm still in shock. Unless I'm missing something, this was just fantastic, proactive customer service from Verizon. And our contract is up - we can jump to another carrier whenever we want. I assume that's why they called. Maybe the competition is finally strong enough that it makes sense to go after current customers instead of just trying for new ones.
Anyway, this sure makes me more inclined to stick with them while I wait for them to jump on the Google Android bandwagon.
Seriously, stuff like this
Seriously, stuff like this gives me wood. If you weren't so cynical you might be a customer for life now. Hell, as long as they don't eff you over any time soon, you probably will be.
I bought up a pro-active repricing of loans at work one day. They said they thought it was illegal. I said, "no dudes, I want to make the rates lower, not higher"... they all looked at me like I just announced I was a democrat. Then we shared an awkward laugh and never spoke of it again.
What's really funny is that
What's really funny is that pricing them lower is still probably illegal.
No, it's not. It's pretty
No, it's not. It's pretty easy to get customers to opt-in to a lower rate. And a great way to keep them from refinancing elsewhere.
You're calling them and
You're calling them and offering them a refi, though, right? You can't just renegotiate the terms of the loan without involving them, even if it's to their benefit?
We can't change the terms of
We can't change the terms of a fixed loan without some sort of interaction. I mean, not like we'd be sued over it, but we can't just break a contractual agreement without an agreement to the changes. We wouldn't have to "refi" though, so to speak. Could simply let the customer know and have them accept the arrangement in some fashion. Kinda like your Verizon guy did.
Ok, that's what I
Ok, that's what I thought.
Anyway, yeah, that seems like a good idea, for you and the customers. Next time rates drop, you have fewer people refinancing away to the competition. And they save some cash. Hooray.
We use Verizon at work for
We use Verizon at work for our five phone lines and our DSL. While the DSL speed SUCKS!! I do appreciate that once a year a Verizon rep comes into the store to go over our bill and usually finds a way for us to lower it. I also appreciate that the Verizon rep is usually a hot blonde in a tight dress. For some reason she is not allowed to actually write anything on the bill or make any changes right then - I have to take notes then call and make the changes myself. Odd, right?
Maybe they don't trust her
Maybe they don't trust her to operate complicated machinery, like ballpoint pens?
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